Delivery & Returns

We have tried to keep our postage costs to a minimum so it does not cost you much money. We try to use pre-used packaging where we can to get an extra use from it as we value our planet and we are trying to make small changes to not consume so much! It also keeps our costs down. 

We aim to get your package out to the post office in 3 working days, so please allow 5 working days for your item to arrive if you wish it to be posted. We post all our items 1st class recorded. If you wish to collect it from in store then we can have it immediately for you, simply take along your proof of purchase.

Our postage costs are as follows:

Collect in Store
0.0 lb – 50.0 lb
Free
Standard Shipping
0.0 lb – 0.22 lb
£2.50
Standard shipping
0.22 lb – 0.55 lb
£3.00
Standard Shipping
0.55 lb – 1.1 lb
£3.50
Standard Shipping
1.1 lb – 1.65 lb
£4.00
Heavy Goods Shipping
1.65 lb – 2.2 lb
£4.75
Standard Shipping
2.2 lb – 4.4 lb
£10.50
Standard Shipping
4.4 lb – 6.6 lb
£17.50

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items, Earrings

To complete your return, we require a receipt or proof of online purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at madeinashford@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at madeinashford@outlook.com and send your item to: Made in Ashford, unit 26 Park Mall, Ashford, Kent, TN24 8RY, UK

Shipping
To return your product, you should mail your product to: Made in Ashford, unit 26 Park Mall, Ashford, Kent, TN24 8RY, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.